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Technical Support Engineer

Location:

Manchester, Greater Manchester

Work type:

Contract

Business sector:

Infrastructure

Salary:

£180 - £215 per day

Job reference:

BBBH19371_1559727053

Contact email:

contactus@talentinternational.com

Advertiser:

Sam Bibby

Skills/Experience

  • Provide 2nd Level technical software and hardware problem resolution to all Group users, to agreed Service Levels both in terms of performance and Customer Satisfaction.
  • Provide first level technical support on all applications within the group
  • Liaise with 3rd level technical support staff to ensure support response times are within agreed limits
  • Clearly communicate technical solutions in an user friendly and professional manner
  • Keep users informed of call status if requested.
  • Site attendance if required to resolve user issues (once agreed with Team Leader)
  • Provide 1:1 training as required by the user
  • Delivers, Tags, sets up and assists in the configuration of end user PC desktop hardware, software and peripherals.
  • Co-ordinates timely repair of PC equipment covered by 3rd party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC computers as required
  • Escalation of issues to the Support Team Leader
  • Maintenance of documentation for procedures and policies in line with the clients IT's standards (wiki)
  • Assist in the definition of Group wide Standards for PC Hardware and peripherals.
  • Assist in the procurement of IT Hardware and Software to Group IT standards and the maintenance of their IT Asset Management procedures.

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