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Technical Operations Engineer

Location:

Merseyside, England

Work type:

Permanent

Business sector:

Other

Salary:

£22000.00 - £24000.00 per annum

Job reference:

BBBH18355_1551875361

Start date:

ASAP

Contact email:

sarah.tivnan@talentinternational.com

Advertiser:

Sarah Tivnan

Technical Operations Engineer - Merseyside - upto £24k + excellent benefits

One of Talent Internationals leading clients are urgently recruiting Technical Operations Engineer to provide in-house IT support including hardware, operating system, networking and general technical project support to customers both internal and external. This involves supporting internal software, hardware and network services within the agreed SLA's.

This is a fast-growing company with an international recognition for delivering solutions and services to retailers and we need someone who can ensure they provide a great service to their customers in the support of specific services that they provide.

The ideal candidate will be; energetic, positive, outgoing, be a good communicator, have strong team working skills and be passionate about providing excellent customer service

Main duties and responsibilites

  • Log, update and resolve tickets on the Service Desk logging system.
  • Work within a team and provide support to other members as and when required.
  • Must be able to work under pressure and within strict timescales.
  • To train and assist End Users / Service Desk on new and current hardware, operating systems and new technologies.
  • Be pro-active and willing to learn new IT and customer service skills in order to enhance and improve support services supplied by the company to its customers.
  • To be flexible to work out of hours (as and when required)
  • To keep track of current hardware and software offering to track End of Life dates and part changes that require corrective action.
  • To work on self-help support material for the Service Desk to guide customers to.
  • To undertake technical validations of customer own hardware and arrange appropriate installations ensuring that this hardware does not have an adverse effect on the ServiceDesk long term.

To be considered for this exciting opportunity you will need to have the following skills and experience:

  • Experience in Microsoft Active Directory, DNS, DHCP, WSUS - essential
  • Windows Server 2008/2012/2016 - essential
  • Windows SQL Server Administration - essential
  • Voice Over IP Unified Communication/Contact Centre Solutions - desirable
  • Windows Imaging and Deployment Techniques - desirable
  • Linux OS experience - desirable
  • PCI/P2PE experience - desirable
  • Microsoft SharePoint administration - essential
  • Remote Management Software - desirable
  • Virtualization Management experience - essential
  • Experience with IT service management techniques and process such as ITIL - desirable

Qualifications:

  • Computer/Web related degree desirable.
  • Formal IT, Web or Database qualifications desirable.
  • Computer/Web related degree desirable.
  • ITIL v3 desirable
  • MCSE/MCSA desirable
  • CCNA desirable.

If you are interested in hearing more about this exiciting Technical Operations Engineer role based in Merseyside offering upto £24k + excellent benefits please click on the link to apply

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