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Support Engineer

Location:

Dungannon, County Tyrone

Work type:

Permanent

Business sector:

Infrastructure

Salary:

£22000.00 - £25000.00 per annum + Fantastic Benefits

Job reference:

BBBH15546_1528730132

Start date:

ASAP

Contact email:

Matt.Trought@talentinternational.com

Advertiser:

Matt Trought

Support Engineer

Location: Dungannon & Omagh - Travel Expected to both Sites - Full Driving License & Own car required for role

Salary: Up to £25,000 + Fantastic Benefits

First Line / 1st Line Support / Tickets / Microsoft

Technical Support Engineer Job Description:

  • As the Technical Support Engineer, you will report directly to the Service Desk Manager based in the UK
  • This critical, client and partner facing role encompasses the delivery of key business objectives, good all round technical support and the ability to think outside of the box.
  • You will provide 1st Line Support on the telephone and in person
  • Assisting engineers with queries relating to works.
  • Ensuring site visit reports are completed and received in a timely manner and according to the existing SLA.
  • Manage and administer all recalls, escalations and complaints in accordance with customer procedures / policies
  • Ensure that all clients records and tickets are up to date with status changes and relevant documentation
  • Ensure all agreed KPI's and SLA's for adhered to.
  • Good with diagnosing faults

The successful Technical Support Engineer will have:

  • Great organisational skills,
  • Possess the ability to work under pressure.
  • Have a good all-round understanding of ticketing and customer care with emphasis on excellent service delivery
  • Have a good telephone manner and strong customer service skills
  • You will have at least 1 year of experience working in a similar role, and will be accredited with an industry recognised qualification.
  • You will have good technical experience with Microsoft products
  • Microsoft certification desirable

If you feel you have the required skills to be considered for this role, then please submit an up to date version of your CV, and you will be contacted within 48 hours.

First Line / 1st Line Support / Tickets / Microsoft

First Line / 1st Line Support / Tickets / Microsoft

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