Support Analyst (1st Line) x2


Cheltenham, Gloucestershire

Work type:


Business sector:

Graduates Infrastructure


£18000 - £20000 per annum + Bens

Job reference:

Support Analyst_1528452548

Start date:


Contact email:


Susanna Firmo


Are you looking for your next role as 1st Line Support analyst in Cheltenham?
Are you a tenacious team player, self-motivated and enthusiastic?
Would you like to learn new skills and take your career to the next level?
If so, I have the right opportunity for you! Read on.
You will be specialising in performing resolution of customer queries in relation to the Systems and 3rd parties, whilst offering a high level of Customer Service.

You will play a significant role in handling Support Tickets that have been raised by customers through the Live Chat service, ticketing system and phone line. You will focus on taking personal ownership of the queries and resolve them within the SLA set and with excellent Customer Satisfaction.

You will take ownership of a group of customers supporting the resolution to their tickets, troubleshooting applications and system performance issues. You will communicate with 3rd Parties directly to ensure ticket resolution and you will participate in application testing when required.

Key Responsibilities
  • To take ownership of user problems and be proactive when dealing with user issues.
  • Identify trends through Problem Management and suggest resolutions to collections of issues.
  • Support UK and international customers by taking part in On Call, evening and weekend shifts to provide out of hours assistance.

Ideally you will have previous experience in customer support and you will possess excellent communication and customer service skills.


  • Working experience with a Help Desk logging and reporting tools.
  • Understanding of Java and associated applications.

You must have the current right to work in the UK to be considered.

If you fit the description above and are interested please send an up to date CV as soon as possible as they are looking to move quite quickly with this role.

Please note that your application submission deadline is Monday 11th June 2018.

Talent International are acting as an employment agency in regards the role of IT Support Analyst.

You must have the current right to work in the UK to be considered.


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