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Service Desk Manager


Manchester, Greater Manchester

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£350 - £375 per day

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Sam Bibby


  • Experience across multiple organisations at a Service Desk Manager level
  • Extensive knowledge and experience of ITSM methodologies and implementation, with a clear vision for the future of Service Management, inspiring others to work towards that vision;
  • Leadership qualities capable of driving the performance of the IT Service Desk;
  • Strong ability to train, develop, motivate and mentor and support team members in correspondence with company and departmental objectives
  • Able to build excellent relationships at a senior level both internally and externally. Senior Management stakeholder skills and not be afraid to challenge are key;
  • Influence - Influences customers, suppliers and stakeholders at all levels. Takes responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism;
  • Makes decisions which influence the success of projects and team objectives.
  • Engage with the business to understand service needs and prioritise business requirements accordingly;
  • Experience of building and maintaining strong customer relationships;
  • Proven record in people management and development opportunities;
  • Ability to mitigate risks and manage issues to resolution.


  • Successfully led teams through culture and organisational changes to deliver a higher level of service to the business;
  • Ability to analyse and interpret metrics in order to drive the service;
  • To keep abreast of the latest technologies and changes in the Service Delivery arena;
  • Maintain and drive a positive working environment.

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