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Service Design Lead


London, England

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£475 - £500 per day

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Edward Harrington

My well established financial client are looking for an experienced Service and customer experience designer to take the lead on a 4 month project.

Important to state is my client's insistence that this developer must have a customer centric focus on design and customer experience.


  • Minimum 5 years' service design or related experience, designing across end-to-end solutions
  • A portfolio showing ability to identify and deliver improvements in the user experience that have measurable positive impact on customers and deliver business benefit
  • Ability to plan and facilitate effective workshops and brainstorms
  • Setting design strategy for your project to support user and business outcomes
  • Strategies for getting stakeholder engagement & buy-in
  • Able to effectively communicate complex data and ideas, and experience in presenting to the c-suite
  • The ability to uncover insight - not just to accept what you hear at face value, but to drive towards unarticulated needs, whether it's from users of a system or business stakeholders
  • Numerate and able to apply statistical analysis

Day rate: £450-500/day

Please get in touch ASAP if this lucrative role is of interest. Interviews are happening this week!

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