Senior User Researcher - SC Cleared


City of London, London

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£500 - £525 per day

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Jack Thorne

User Researcher - SC Clearance required



We are currently recruiting for a Senior User Researcher who is SC Cleared for our client based in central London.

Main responsibilities

Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of complex government services

Carrying out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions

Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour

Working closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features

Aligning user research activities with wider plans to inform service proposition.

Building user centred practices in new and larger teams

Mentoring and guiding more junior user researchers to assure and improve research practice
contributing to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice

Skills and experience

It's essential that they have:

Experience of helping teams to adopt user centred service design and delivery practices and embed them into their agile workflow

The ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision making and action

Extensive experience of a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings

The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services


Knowledge of the technologies used to build and operate digital services, and the ability to work closely with colleagues in technical roles and to constructively challenges technical constraints

Experience of user research for government services

Please click and apply to learn more

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