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Senior/Lead Service Designer

Location:

London, England

Work type:

Contract

Business sector:

Business Change & Transformation

Salary:

£475 - £525 per day

Job reference:

1312_1556205400

Start date:

ASAP

Contact email:

edward.harrington@talentinternational.com

Advertiser:

Edward Harrington

My established Fintech client are looking for an experienced Service and customer experience designer to take the lead on a 4 month project. Working in a fast paced start-up environment, this developer will need to be a practitioner of end to end service design, with experience delivering multi-channel services.

It is important to state is my client's insistence that this developer must have a customer centric focus on design and customer experience.

ESSENTIAL:

  • Minimum 5 years' service design or related experience, designing across end-to-end solutions
  • A portfolio showing ability to identify and deliver improvements in the user experience that have measurable positive impact on customers and deliver business benefit
  • Ability to plan and facilitate effective workshops and brainstorms
  • Setting design strategy for your project to support user and business outcomes
  • Strategies for getting stakeholder engagement & buy-in
  • Able to effectively communicate complex data and ideas, and experience in presenting to the c-suite
  • The ability to uncover insight - not just to accept what you hear at face value, but to drive towards unarticulated needs, whether it's from users of a system or business stakeholders
  • Numerate and able to apply statistical analysis

Day rate: £475-525/day

Please get in touch ASAP if this lucrative role is of interest.

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