Senior Service Designer CONTRACT


London, England

Work type:


Business sector:

Public Sector


£500 - £575 per day

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Start date:


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Eleanor Lambert

We are looking for a brilliant Senior Service Designer to work on a Digital Transformation programme of work based in London.

This organisation work in agile Delivery teams - you will work with Product managers, User researchers, other Designers, Content designers, Delivery managers, developers, and Technical architects.

The project is moving on from its design phase. There is now an important role for a Service Designer who will lead a small team of business design analysts and architects who will support on:

  • Owning the overarching technical and service design
  • Understand and make any necessary refinements to the design as it moves into test and implementation
  • Lead on completing detailed design of the initial release solution and recommending resolutions of outstanding issues e.g. on service integration
  • Recommend a future service design model


Candidates should be prepared to show a strong portfolio of design output that demonstrates user-centred design and be able to explain previous examples of the following:

  • How you used data and research to influence design thinking
  • The ability to communicate the vision and roadmap for a service you have worked on
  • How you influenced stakeholders to make positive change
  • Experience of working in agile teams
  • Show how you have captured and synthesised output from workshops
  • Be able to talk about how you encouraged collaboration in a previous team
  • Assessed quality and driven continuous improvement

User research / User-Centric / User centered / Service Design / Service Designer / UX Design /

Data / research / influence design thinking / vision / roadmap / stakeholders / GDS Standards

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