Senior Interaction Designer


Birmingham, West Midlands

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Business sector:

Public Sector


£400 - £484 per day

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Start date:


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Zoe Latuszka

My Governmental Body client, based in Birmingham is seeking to recruit a Senior Interaction Designer on an initial 6-month contact at a day rate of 484.

A senior interaction designer is required to support the key priority of the business and developmental plan to 'use digital technology to receive and process applications efficiently and provide an enhanced service to applicants' by deploying a new streamlined application service, asking the right questions at the right time and extending into an online information exchange allowing applicants to upload evidence to support their claim and an online decision and acceptance.


  • Responsible for defining the service requirements needed in support of the future Target Operating Model.
  • Provide service design competency leadership for a number of service design managers.
  • Managing and delivering workshops with senior management and other key stakeholders across the organisation to deliver the conformed set of service requirements.
  • Lead the Service Design workstream in selecting the most appropriate means of representing the requirements of service change.
  • Identify the end to end service requirements; propose options to remediate and document appropriate changes to the requirements sets.
  • Undertake analysis of detailed service requirements for adherence to objectives and conformity to set standards and guidelines

The ideal candidates will be able to demonstrate the following:

  • Preferably you will have a design-related degree and 5+ years of relevant industry experience
  • Know how the internet works and what digital transformation means
  • Demonstrate an active interest in and be up to speed with current design trends in both the public and private sector
  • Extensive experience of prototyping in HTML and solving problems on paper
  • Experience of building and maintaining interaction pattern libraries
  • Extensive experience with a wide range of design software (eg Sketch, Creative Suite)
  • Extensive experience of working quickly in an agile environment
  • Be able to explain ideas in a way that other people understand
  • Know how to use data and research to influence design thinking
  • Understand how form and function work together
  • Know how to remove complexity from services
  • Be able to write for user interfaces
  • Explain design decisions and be able to represent a service at a service assessment
  • Assess a service and give constructive feedback
  • Put forward the case for design with a product manager
  • Collaborate on designs with a developer
  • Engage the whole multidisciplinary team with the design process
  • Lead a workshop
  • Ability to mentor other designers

If this is of interest, and you would like to hear more about, please get in contact!

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