Salesforce Technical Business Analyst


Nottingham, Nottinghamshire

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£400 - £445 per annum

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Arn Terry Technical Senior Business Analyst

JOB DESCRIPTION: Technical Senior Business Analyst, you will be responsible for building and delivering world-class platforms for customers on, in this role you will demonstrate your deep expertise using to maximise the use of configuration in the delivery of tailored solutions that have minimal coding.

It will be great if you have had client facing roles, demonstrating understanding and ability to use both AGILE-scrum and Waterfall delivery methods.

Its key that you can communicate clearly and confidently to both technical and non-technical audiences and to work effectively as a member of a dynamic delivery team.


  • This is a senior role so strong Salesforce experience is needed, predominantly Service Cloud is crucial
  • Support the delivery manager in the development of key project artefacts i.e. RAID log, project plans, sprint logs, user stories.
  • Configuration of OOB Salesforce to the maximum extent achievable without coding, ability to provide alternative to the customer while communicating the value and challenges of each.
  • Update JIRA user stories with clear analysis and design information
  • Support development of user stories with the team
  • Leading requirement gathering workshops /playback sessions
  • Working with delivery of solutions with technical teams to ensure adherence to requirements.
  • Working as part of both Waterfall and Agile delivery teams
  • Demonstration of solution to business stakeholders and product owners.

Must Have:

  • ADM201 (Admin) certification
  • Salesforce Certificate Consultant (Service Cloud)
  • Deep experience of Agile (preferably using Jira)
  • Experience of several real-world client deliveries
  • Clear & confident technical/functional communication skills
  • Excellent problem solving abilities


  • ADM211 (Adv. Admin) Certification
  • ITIL Foundation
  • Agile/SCRUM certification
  • Continuous Integrated Testing experience (Jenkins or similar)
  • Automated testing

If the SFDC Technical BA role is of interest, then please do apply.

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