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Migration Support Specialist

Location:

North Somerset, Somerset

Work type:

Permanent

Business sector:

Infrastructure

Salary:

£25000 - £40000 per annum + Excellent Benefits

Job reference:

DMS021118001_1542973014

Start date:

ASAP

Contact email:

damian.speirs@Talentinternational.com

Advertiser:

Damian Speirs

Migration Support Specialist / Microsoft Server / Exchange / SQL Server / Windows 2003 / Windows 7 / Windows 10 / Office 365 / 2nd Line Support / 3rd Line Support / Migration / Support Specialist/ North Somerset / Permanent / Shift Pattern

£35 - £40K plus excellent benefits

I am working exclusively with an award-winning software solutions provider in North Somerset. Due to both new product launch and exponential growth they are looking to bring a Migration Support Specialist/2nd/3rd Line support professional in to the business on a permanent basis.

Migration Support Specialist Specification:

  • You will have responsibility for ensuring clients partners receive a high level of Technical support, providing guidance which enables the partners to resolve their issues whilst learning new knowledge and skills.
  • You will have responsibility to progress various Improvement Action projects, for the benefit of the local team and wider business
  • You will have responsibility for the day to day running of individual client's services migrations projects, on a rota basis, working with the director of services.
  • You will have responsibility for the creation of knowledge base articles and how to guides, improving the quality and quantity of resources available to client's partners
  • You will always demonstrate professional & courteous behaviours to partners and clients
  • You will be both client focused and empathetic, always putting the client partner first
  • Imaginative and creative to combat technical issues, with a proven track record of problem solving
  • You must be comfortable problem solving in Microsoft server environments & applications (e.g. Exchange, SQL server, Windows 2003 and above) though specialist knowledge of specific MS products isn't a prerequisite as there is learning opportunity.
  • A strong team player, comfortable in sharing knowledge with colleagues, particularly in remote offices
  • Able to work in isolation and to work in a home based shift pattern.
  • Proactive and able to time manage and self-schedule based on priorities
  • Comfortable acting as a subject matter expert (SME) internally & externally
  • Confident in dealing with and resolving conflict in impassioned situations
  • Previously have worked in a Customer/Partner-facing role, either in consulting or support

The client base is across the EU and USA and therefore shifts are part of the contract and working on call from home forms part of these shifts. This client has an excellent product and is likely to grow steadily over the coming years. This is a great to join them if you are interested please send me your CV and I will call you to discuss the client and the opportunity.

Migration Support Specialist / Microsoft Server / Exchange / SQL Server / Windows 2003 / Windows 7 / Windows 10 / Office 365 / 2nd Line Support / 3rd Line Support / Migration / Support Specialist/ North Somerset / Permanent / Shift Pattern

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