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Lead System Integration & Support Engineer

Location:

Newbury, Berkshire

Work type:

Permanent

Business sector:

Infrastructure

Salary:

£55000 - £56000 per annum + Bonus, Benefits, Equity

Job reference:

qegf2r_1537527636

Start date:

ASAP

Contact email:

matthew.pearce@Talentinternational.co.uk

Advertiser:

Matthew Pearce

Lead System Integration & Support Engineer / Technical Project Manager / Service Delivery

My Client are a big player in the Information Management Arena.

This is an incredible opportunity to be a part of a very interesting organisation in the Data management space.

The ideal lead Support Engineer / Integration Engineer / Service Delivery Manager will make an impact on the development and deployment of a brand new, cloud based, Big Data Information Governance product using the latest technology.

If you want to be part of something great, something brand new - creating a whole new genre of enterprise products then this is the role for you.

Key Accountabilities

Typically, the platform is deployed as part of large information governance, data discovery or GDPR programme.

They install their own hardware and software, effectively integrating this as an appliance into client sites and provide training, support and professional services to support client projects.

You will be responsible for the end to end process of onboarding customers and will:

- Track, manage and improve the overall onboarding process.

- Maintain and manage the project plan, risks and dependencies (e.g. hardware lead times, client dependencies, new developments).

- Plan and schedule resources and maintain an overall schedule of events.

- Create, manage and maintain central records of the customer inventory.

- Maintain and forecast hardware and software requirements.

- Project management (delivering on time, to budget and managing risk).

The role is also accountable for support, and you will, working with the rest of the team provide a single, unified process for support.

You will:

- Own the end to end support process, ensuring that clients get an excellent level of service.

- Provide a single interface for customer support tickets

- Ensure we learn and feedback lessons from the frontline into product development and support process.

- Plan and manage client upgrades and updates.

Experience

There is no formal qualification requirement however experience in project and client/service management best practice are essential.

You may already be working in a similar role such as: Project Manager, Engagement Manager, Technical Project Manager, Customer Support Manager, Service Delivery Manager, Lead Support Engineer

Lead System Integration & Support Engineer / Technical Project Manager / Service Delivery

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