Lead Service Designer


City of London, London

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TaiJaan Cordova

Lead Service Designer

The problem

We are now looking for a Lead Service Designer to for an initial contract of up to 6 months to work in a multidisciplinary team who are tackling the big problem of how we recruit and retain enough associates.

How might we improve and design new services and policy that helps the organisation recruit enough associates and keep them?

The team will follow a user-centred design approach to designing policy and services that meet user needs and policy outcomes.

You will join a team with a User Researcher(s), Delivery and Product Manager to co-design and prototype solutions with users and working with policy people, analysts and others.

Who we're looking for

  • You will be comfortable working through uncertainty and planning and leading discoveries
  • You will want to help the organisation transform how they deliver outcomes to users
  • You will have deep expertise and passion for user-centred design
  • You will be comfortable designing prototypes to test policy, not just services and digital products
  • You will be adept at working an agile development environment, creating new services as part of a cross-disciplinary delivery team
  • You can set direction - making decisions, evaluating impact and contributing to strategy
  • You'll have great communication skills and be confident to participate and engage with the both the most senior stakeholders and end users
  • You'll be able to collaborate with people who don't have experience of user-centred design and agile and bring them along with you
  • You'll be enthusiastic about building capability in others and contributing to the department's communities of practice

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