IT Support Manager - Kent

My Kent based global Software business are currently hiring for an accomplished IT Support Manager on a permanent full-time basis.

You will be responsible for technical support staff members, including team leaders and technical analysts.

Reporting to Head of Operations.

Scope of role:

- Responsible for leading and growing the UK support team

- Managing high volume service desk +800 calls per day

- Manage and strategise the technical support activities of the team

- Improve service function

- Plan and implement effective support process to improve efficiency

- Build a culture of continuous improvement via adequate KPI's

Salary: up to £70,000 + benefits

Start date: ASAP

Please apply today if you are interested and we will be in touch with more information.

Thank you