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IT Support Analyst - Perm - Hertfordshire - c£30 000

Location:

Hertfordshire, England

Work type:

Permanent

Business sector:

Other

Salary:

£25000 - £30000 per annum

Job reference:

15856_1533825474

Start date:

ASAP

Contact email:

arun.dey@talentinternational.com

Advertiser:

Arun Dey

Graduate Support Analyst - Perm - Hertfordshire - c£30 000

Talent International is working in partnership with a leading software provider that is looking to recruit a Graduate Support Analyst on a permanent basis. Based in the South of England, this is a great opportunity to join a market leader as they undergo their next phase of growth.

Key responsibilities will include:

  • Leading on the delivery of 1st and 2nd line support for their flagshire software, SaaS. You will respond to these via phone, email or web;
  • Developing and perpetuating documentation in order to support the organisation;
  • Identifying issues and escalating issues when required.

The successful candidate will have:

  • Experience of providing 1st and 2nd line support in a similar role;
  • Knowledge of Saas technologies and how they work;
  • Technical skills in HTML, XML, JAVA or JavaScript and SQL

The client is ideally looking at graduates who have an IT degree (or equivalent) with customer service experience, or a candidate with 2-3 years experience in a support role who is ultimately looking at moving into a testing or development role.

In addition, you will be part of a dynamic and enthusiastic team, ensuring that high levels of customer service are maintained.

This role offers a base salary of up to £30 000 as well as an annual bonus. Additional benefits include a pension, health insurance, income protection and gym membership.

If you or anyone are interested, please send a copy of your CV

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