This is an exciting opportunity in the Digital Services Directorate helping to design and deliver quality digital services for the millions of users of our services. You will have the opportunity to be at the forefront of digital transformation in government and help shape our services to meet the every changing demands of the UK's business landscape.
The Product Team plays a key role in the design, delivery and management of these services, and as a senior member of the team, the Lead Interaction Designer will work with service managers and stakeholders across the organisation to develop user centred design concepts while mentoring and influencing others.
The lead interaction designer will be an expert practitioner who works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. They set direction, assure the quality of design delivery across teams and can lead multiple or highly complex services.
Role of advertised post within team
Reporting to the Head of Product, the Lead Interaction Designer will manage and set the direction for a team of 3 interaction designers and 1 content designer.
Interaction Designers need to communicate effectively and collaborate closely with user researchers, product managers, performance analysts, developers and business analysts, not to mention stakeholders and colleagues across the company
As an expert practitioner, the Lead Interaction Designer will work on multiple concurrent services at different stages of delivery - iteratively designing concepts and building prototypes in code. Interaction Designers play an important role in ensuring that services meet the GDS Service Standard and will be required to present evidence at GDS service assessments.
* Understands users and can identify who they are and what their needs are based on evidence. Able to translate user stories and propose design approaches or services to meet these needs and engages in meaningful interactions and relationships with users. Puts users first and can manage competing priorities.
* Able to communicate effectively across organisational, technical and political boundaries, understanding the context. Makes complex and technical information and language simple and accessible for non-technical audiences.
* Visualises, articulates, solves complex problems and concepts and makes disciplined decisions based on available information and research evidence.
* Able to apply technical knowledge and experience to create or design workable prototypes in code.
* Interprets vision to lead on decisions. Creates a continually collaborative environment and sustains a good service. Solves issues and unblocks problems.
- Civil service pension schemes
- We recognise our staff are integral towards our success and this is rewarded through a competitive salary, 30 days annual leave (based on full time hours) and a very generous pension scheme. Staff are individually rewarded for their work by way of Chief Executive and Directorate Awards.
- We pride ourselves on offering a quality work life balance for our staff. To provide this balance we offer flexible working, mobile working. There is access to an Employee Assistance Programme and free eye tests.
- We also have a range of social benefits. There is access to a discounted gymnasium, and membership of the Civil Service Sports and Social Club as well as an in-house choir.
- Free car parking
- Training and development
- Companies House staff discount scheme