Infrastructure Engineer


Milton Keynes, Buckinghamshire

Work type:


Business sector:



£35000.00 - £46000.00 per annum

Job reference:


Start date:


Contact email:


Jordan Diston

Main Accountabilities/Purpose

* Support network and Voice incident and change activities

* Troubleshoot and isolate network & voice incidents.

* Implement effective call routing and IVR routing as defined by Business change

* Maintain and develop current call routing \ IVR configuration

* Administer and monitor Virtual server infrastructure

* Maintain security infrastructure including antivirus software, firewalls and endpoints

* Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting

* Supporting Users on both hardware and Software applications

* Proactively manage network components in order to prevent incidents.

* Utilize all Network Monitoring and Management tools in an efficient and timely manner.

* Support changes to the production network while following all required change procedures.

* Follow escalation procedures and process, recommend improvements when required.

* Review, track and update network operations policies, standards, and processes.

* Review production changes for adherence against agreed policy and best practices.

* Process internal and external client requests for network changes in line with agreed policies and procedures.

* Prioritising and managing several open cases and mini projects at one time

* Provide support to the business, and solution(s)/work around(s) to incidents and Problems

* Create, manage and evolve polices, processes and procedures

* Work to SLA thresholds for incident(s), request(s) and problem(s)

* Implementation of ISO 20000 and ISO 27001 policies

* Establishing a good working relationship with the business and 3rd party support personnel

* Prove exceptional Technology driven leadership skills, cross training and mentoring.

* Willingness to Travel

Job Dimension/Scope:

As a market leader of SIPP and WRAP products need to ensure it provides a stable and secure technology and Voice platform for its clients and its staff. The post holder will provide support and technical expertise across the entire Network & Voice platform as well as being an escalation point for the Service and Development teams. Demonstrating attributes of a technology leader, showing strength working as part of team and as an individual.

Job knowledge, skills, qualifications and experience required:

The ideal candidate will have experience working within the financial services sector. The candidate would be Cisco certified and have spent several years specialising in supporting Cisco routing & Switching and Cisco Voice including Cisco Call Manager & Cisco unified communications manager. As well as all the expected qualities of an experienced Network engineer the following skills are critical to the role.


* Cisco Certification - CCNA Routing and Switches

* Cisco Certification - CCNA Voice

* Cisco network implementation, administration and troubleshooting. Route and Switch experience

* Experience in administering/implementing a VMware Infrastructure including HA, DRS

* Build new servers, physical and virtual

* Excellent troubleshooting and problem solving skills

* Key understanding of ITIL framework.

* Willingness to want to aid in supporting all aspects of the IT service assisting other teams where required from helpdesk, support through to architectural design and implementation.

* Demonstrate excellent communication skills, written & verbal

* Able to develop good working relationships

* Strong organisation, planning and project skills with exposure to matrix management

* A flexible team player which is willing to work weekends and extended hours when required


* Cisco Certification: CCNP R&S \ Voice

* Experience working with Solarwinds

* Experience of dealing with 3rd party MPLS providers

* Checkpoint Firewall Administration

* Experience working with Tiger Voice recording

* Experience working within the financial services sector

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