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Head of Infrastructure


London, England

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George Andrews

Leadership is everything and I am on the lookout for a seasoned Head of Infrastructure to join a twenty strong team based in London for 12 Months! You will oversee the infrastructure team for service management, information security, maintenance and infrastructure projects.

As the Head of Infrastructure, you will:

  • Monitor SLAs, KPIs, reporting and occasional spot checks on service desk incidents
  • Ensure installations are timely, authorised and repeatable
  • Ensure the team have the necessary skills to troubleshoot issues and intervene if required
  • Set the agenda for asset tracking, reporting and procurement
  • Enforce documentation production to knowledge base
  • Provide continual improvement to service delivery processes in part by generating and updating documentation within the document library, and ensuring documentation is consistent by adhering to document guidelines and templates
  • Do the escalation point for out of hours service issues when required. Business critical incidents only
  • Help shape the daily checks and ensure engineers understand and perform them, including automating where possible
  • Have an approachable manner

Contact Angie Riviera at Talent International

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