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Digital User Researcher


London, England

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Business sector:

Public Sector


£450 - £500 per day

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Zoe Latuszka

Minimum Requirement:

Apply knowledge in human factors, ethnography, and the user-centred design process to product and service design in an iterative development environment.

Use findings of user data to work closely with designers and analysts to iterate the developing service.

Manage business relations with usability and market research agencies to support necessary research processes.

Experience in: taking a lead User Researcher role within a team, setting research direction and mentoring junior research colleagues; managing team dynamics and holding sufficient authority to effectively challenge points of design without alienating individuals; working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances; quantitative research methodologies.

Proven experience of gathering user requirements for web based services; managing, executing and analysing usability test and research sessions; working in an agile development environment with User Experience teams, designers and developers to create new digital products and services; audience modelling and developing design personas.

Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.

Experience across web content, tools and transactional services, especially those with complex user journeys.

Experience within a research and digital environment.

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