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2nd Line Support Helpdesk

Location:

Guildford, Surrey

Work type:

Permanent

Business sector:

Infrastructure

Salary:

£25000 - £33000 per annum + Excellent Benefits and Training

Job reference:

DMS070918001_1536314411

Start date:

ASAP

Contact email:

damian.speirs@Talentinternational.com

Advertiser:

Damian Speirs

2nd Line Support / SQL Server / Windows Server / Firewalls / Network Monitoring / Backup Management / Permanent / Guildford / Surrey /

Permanent

£30K plus on call bonus £3800 per annum

I am working exclusively with a cutting edge automation provider to the financial services industry. Due to growth and a strong pipeline they are looking to hire a 2nd line support professional who has strong working knowledge of SQL Server.

2nd Line Support Specification:

  • To provide 2nd line technical support, answering support queries via phone, email and ticket allocation.
  • Monitoring the core managed service platform and application layer to identify incidents / problems and resolving proactively.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles, working to defined SLA's.
  • Maintaining and improving Managed Service production servers, applications and networking.
  • Ensure uptime and resilience of core Managed Service platform.
  • Maintain the integrity of IT security
  • Engage with third party hosting provider in regard to any incidents / problems where required.
  • Ensure that all IT incidents are recorded, diagnosed, resolved or escalated to the appropriate person or vendor working to keep/ensure service level agreements.
  • Provide out of hours Infrastructure and Application support for outage incidents and work to agree a workable patching schedule out of core business hours.
  • Any other duties as and when required.
  • Strong working knowledge of deploying, configuring, troubleshooting and supporting Microsoft technologies
  • A good working knowledge of SQL Server and a good understanding of SQL scripting is essential.
    • Windows server (AD, GPO, CA, DNS, DHCP, WSUS, HYPER-V).
    • IIS
    • Perfmon - Data collection and analysis.
    • Windows system security patching.
  • Working knowledge and experience managing networks:
    • TCP/IP, HTTPS, DNS, Routers/Firewalls, VLANs, VPN, Reverse Proxy.
    • Network monitoring
  • Experience in building systems and deploying applications:
    • Documentation and effective user handover.
  • Working knowledge in IT security:
    • Deploying and managing endpoint protection.
    • Monitoring and ensuring systems are up to date (WSUS, applications, firmware, drivers, networking).
  • Previous experience working within a hosting / managed service organization in a Support capacity.
    • Change Management.
    • Monitoring and alerting / event management.
    • Capacity monitoring.
    • Availability monitoring.
    • Anti-virus management.
    • Backup management.
    • DR tests.

If you have the desired skills and experience and would like to learn more about this opportunity then please send me your CV and I will call you to discuss in confidence.

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